Terms and Conditions

Booking Terms and Conditions

Last updated: 4th May 2025

1. About us

  • Email: info@saxandspin.co.uk

  • Telephone: 07538038926

In these terms, “we”, “us” and “our” mean Sax and Spin. “You”, “your” and “Customer” mean the person making the booking.

2. These terms

These terms apply to bookings for our DJ, saxophone and related event entertainment services.

Your Booking Confirmation will specify the event, venue, date, performance times, services, price and payment schedule. If there is a conflict between these terms and the Booking Confirmation, the Booking Confirmation will take priority for the details specific to your booking.

Nothing in these terms affects your statutory consumer rights.

3. Quotations and bookings

A quotation does not reserve a date and may be withdrawn before a booking is confirmed.

A binding contract is formed when:

  1. You accept our quotation;

  2. You provide the requested booking information;

  3. You agree to these terms; and

  4. We receive the Initial Booking Payment and issue written confirmation.

Until these steps have been completed, the date may remain available to other customers.

You must check the Booking Confirmation and notify us promptly of any mistake.

4. Our services

We will provide the services described in the Booking Confirmation with reasonable care and skill.

Performance and setup times are approximate and may be affected by venue access, speeches, catering, other suppliers or circumstances outside our control. We will make reasonable efforts to adapt to changes during the event, but cannot guarantee that material changes will be possible.

Any additional service, equipment or performance time must be agreed in writing and may involve an additional charge.

5. Your responsibilities

You are responsible for:

  • Providing accurate event, venue and contact information;

  • Informing us of changes promptly;

  • Obtaining the venue’s permission for our performance and equipment;

  • Confirming access, setup and sound-check arrangements;

  • Informing us about sound limiters, noise restrictions, curfews and venue rules;

  • Providing a safe, stable and weather-protected performance area;

  • Providing suitable electrical supplies reasonably close to the performance area;

  • Ensuring reasonable vehicle access, loading arrangements and parking;

  • Ensuring that guests do not interfere with our performers or equipment; and

  • Informing us of relevant hazards or unusual conditions.

You are responsible for obtaining any permissions or licences specifically required from you or the venue. We remain responsible for licences legally required from us as performers or suppliers.

6. Outdoor performances

Outdoor performances require suitable overhead and side protection against rain, moisture, excessive heat and other unsafe conditions.

We may delay, relocate, interrupt or stop a performance if weather or site conditions could endanger any person or damage equipment. This decision will be made reasonably and with safety as the priority.

Where safe and practical, we will work with you and the venue to find an alternative indoor location.

7. Music and requests

We welcome reasonable music requests and will discuss important songs with you before the event.

Unless a particular song is expressly guaranteed in the Booking Confirmation, requests are subject to availability, suitability, licensing, technical compatibility and the professional judgment of the performer or DJ.

You must provide special requests by 7 days before the event. Requests made later may not be available.

We may refuse material that is unlawful, discriminatory, abusive or likely to create a safety issue.

8. Prices and payment

The total price and payment schedule will appear in the Booking Confirmation.

An Initial Booking Payment of £500, unless another amount is specified, is required to reserve the date. The Initial Booking Payment forms part of the total price.

The remaining balance must be paid according to the agreed payment schedule and no later than 7 days before the event.

Payments made in instalments are advance payments towards the total price. They do not alter the services or total price unless we agree otherwise in writing.

Prices include VAT where applicable. Any additional travel, accommodation, parking or other charges will be disclosed before the booking is confirmed or agreed before they are incurred.

If payment is overdue, we may suspend further preparation and request payment. We will provide reasonable notice before treating a failure to pay as cancellation by you.

9. Cancellation by you

You must cancel your booking in writing by emailing info@saxandspin.co.uk. Cancellation takes effect when we receive your written notification.

The £500 Initial Booking Payment secures your event date, removes that date from our availability and contributes towards the administration, planning and preparation undertaken following confirmation. If you cancel your booking, the Initial Booking Payment will ordinarily be non-refundable and retained as part of our cancellation charge. It is not an additional penalty and will not be charged twice.

We may also retain further payments where reasonably necessary to cover losses resulting directly from the cancellation. These may include work already completed, non-recoverable expenses, supplier commitments and net profit lost because we reserved the date.

When assessing any amount retained beyond the Initial Booking Payment, we will account for costs saved and income received from any replacement booking. We will take reasonable steps to re-advertise the date, although we cannot guarantee that another booking will be obtained.

If the total amount paid exceeds our reasonable cancellation loss, we will refund the difference. Nothing in this clause affects any rights you have under consumer law.

This communicates that you normally retain the £500 while preserving the legally important qualification. An unconditional “non-refundable in all circumstances” provision could still be challenged as unfair.

10. Moving or postponing an event

If you wish to change the event date, please contact us as soon as possible.

Changes are subject to availability and written agreement. We are not obliged to accept a new date if we are already booked or the proposed arrangements are materially different.

If we accept the change:

  • Payments already made will normally transfer to the new booking;

  • The revised price may reflect changes in services, location, timings, travel costs or our current prices; and

  • Reasonable non-recoverable costs caused by the change may be payable.

If we cannot accept the proposed change, the original booking will remain in place unless you cancel it. The customer-cancellation provisions will then apply.

11. Cancellation or changes by us

We will only cancel a confirmed booking where reasonably necessary, such as serious illness, emergency, unsafe conditions or circumstances outside our reasonable control.

If a particular performer becomes unavailable, we may offer a suitably experienced replacement. We will inform you as soon as reasonably possible. You are not required to accept a replacement where it would materially change the agreed service.

If we cancel and cannot provide an acceptable replacement or agreed alternative date, we will refund payments relating to services we cannot provide.

We will not be responsible for unrelated wedding or event costs unless the law requires otherwise. This does not limit your rights where our failure results from a lack of reasonable care and skill.

12. Events outside either party’s control

Neither party will be responsible for failing to perform an obligation where performance is prevented by circumstances genuinely outside that party’s reasonable control. These may include serious illness, extreme weather, fire, flood, venue closure, government restrictions, civil emergency or major transport disruption.

The affected party must notify the other as soon as reasonably possible.

We will first try to agree a postponement, revised performance or suitable alternative. If the contract cannot reasonably be performed, refunds and deductions will be handled according to applicable consumer law, taking account of services already provided and costs that may lawfully be retained.

This clause does not excuse a party from obligations that could reasonably have been avoided or overcome.

13. Venue delays and interruptions

We are not responsible for reduced performance time caused by:

  • Late venue access;

  • Earlier parts of the event overrunning;

  • Instructions from the venue or emergency services;

  • A failure of venue electricity or equipment;

  • Sound restrictions not disclosed before booking; or

  • Unsafe or disruptive behaviour.

Where possible, we will adapt the performance. Extra time is subject to performer availability, venue permission and an additional charge agreed before it is provided.

14. Safety and conduct

We may pause or end a performance where we reasonably believe there is:

  • A risk to health or safety;

  • Threatening, abusive or discriminatory behaviour;

  • Serious interference with performers or equipment;

  • Dangerous overcrowding;

  • Unsafe electrical or weather conditions; or

  • A material breach of venue requirements.

We will normally give you or the venue an opportunity to correct the problem unless the risk requires immediate action.

If the event cannot continue because of circumstances caused by you, your guests or the venue, any refund will be assessed according to the services provided, costs saved and losses reasonably incurred.

15. Equipment and damage

Our equipment remains our property at all times and must not be moved, adjusted or used without permission.

You may be responsible for reasonable repair or replacement costs where our equipment is deliberately damaged, stolen or negligently damaged by you or someone for whom you are legally responsible. Ordinary wear, accidental damage not caused by negligence and equipment failure remain our responsibility.

16. Photography, video and publicity

Guests may take photographs and short recordings for personal use, provided this does not interfere with the performance or breach venue rules.

We will not use identifiable photographs or videos of you or your guests for advertising without an appropriate lawful basis. Where consent is required, we will request it separately. Refusing marketing consent will not affect your booking.

Professional or commercial recording, broadcasting or livestreaming must be agreed with us in advance.

17. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that:

  • Were not reasonably foreseeable when the booking was made;

  • Were caused by inaccurate information supplied by you;

  • Were caused by the venue or another supplier;

  • Could reasonably have been avoided by you; or

  • Relate to business activities where you booked as a consumer.

Nothing in these terms excludes or restricts liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of your statutory consumer rights; or

  • Anything else that cannot legally be excluded.

18. Complaints

If you have a concern during the event, please raise it with us promptly so that we have a reasonable opportunity to resolve it.

After the event, complaints should be sent to info@saxandspin.co.uk with relevant details. We will acknowledge the complaint and aim to provide a substantive response within 14 days.

Nothing in this section prevents you from exercising your statutory rights.

19. Personal information

We use personal information to manage enquiries, bookings, payments and events.

20. Statutory cooling-off rights

Entertainment services supplied for a specific event date will normally fall within the exception for leisure activities scheduled for a specific date or period. This means the usual 14-day cooling-off right for distance contracts will generally not apply.

Your contractual cancellation rights are set out above. This does not affect your rights if our services are faulty, misdescribed or not provided with reasonable care and skill.

21. Transferring the agreement

You may not transfer your booking to another person without our written agreement.

We may use assistants, subcontractors or replacement performers where reasonably necessary, but we remain responsible for providing the agreed services.

22. Third-party rights

This agreement is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

23. Severability

If a court finds part of these terms unlawful or unenforceable, the remaining terms will continue to apply.

24. Waiver

If either party delays enforcing a right, that does not prevent the right from being enforced later.

25. Changes to these terms

The terms applying to your booking are those provided when the contract is formed.

We may update the website version for future bookings, but will not materially change an existing contract without your agreement unless a change is required by law and does not unfairly disadvantage you.

26. Governing law

These terms are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections provided by the law of your home nation. Proceedings may be brought in any court that has jurisdiction under applicable consumer law.